Internet Return Policy

Our objective is to ensure that our customers are completely satisfied with their purchases. We understand that rugs sometimes do not meet expectations when seen in the intended room setting and must be returned. Please read our Internet return policy below.

• All returns must be initiated within 15 days of receipt.
• When packing rugs, please do not place tape directly on rugs or fold rugs.
• Rugs must be returned in unused, clean, undamaged, as-new condition. We will not accept rugs that have been visibly damaged or soiled. A full purchase price refund (minus any applicable charges) will be made when rug is returned and received by our personnel under above condition.
• The RA# must appear prominently on the outside of the package. Any package not marked with the RA# will be refused and returned to sender.
• Return shipment is to be made at the buyer’s expense.
• Rugs initially shipped direct from the manufacturer must be returned to the same address with a copy of the original packing invoice attached.
• If the original package shows obvious damage, the buyer should refuse delivery and call Rugs As Art, Inc. to advise that the shipment is being refused.
• Clearance items, personalized and custom-made items are non-returnable, unless there is damage or a defect in the product upon receipt. Rug pads that have been cut or trimmed may not be returned.
• All transactions will be made in U.S. dollars.

Note: This policy is applicable to Internet orders only!